Yes, below are situations that are not covered:
Invalid address or delivery barriers:
If a carrier cannot deliver your package due to an incorrect address or other unexpected delivery barriers, the package will be returned to Beadazzled By Morgan. Since it was returned to us, the package is not considered lost therefore Route does not cover this.
If a package gets returned back to us due to an incorrect address, a $5 re-shipping fee will be required for reshipment. This reshipment fee can be found on the "All Products" and "Add Ons" collection pages.
If your package gets sent back to us and you would like reshipment, please email us at beadazzledbymorgan@gmail.com
Packages labeled "return to sender":
Route does not cover packages labeled return to sender because the order has been sent back to the retailer (Beadazzled By Morgan). Items are returned to sender when you provide an invalid or undeliverable address or refuses a delivery.
Orders marked as unfulfilled or unshipped:
If your order is marked as unfulfilled or unshipped it is because Beadazzled By Morgan hasn't gotten around to packaging & shipping your order yet. Route does not control how quickly we ship your order. Route Package Protection is not yet in action until the order is shipped.
Order issue filed too soon:
If you file an order issue the same day that the package was marked as delivered, at our discretion Route may ask that you wait 5 business days. Sometimes carriers prematurely mark packages as delivered while it is still in transit.