Regarding Orders & Policies

Orders, Policy & More

SHIPPING POLICY:
Beadazzled By Morgan ships orders every Monday, Wednesday, and Friday. 

The shipping date for custom orders can vary based on materials, quantity of bracelets, and special requests.

When processing times are delayed, I will post updates on TikTok and email/SMS as well.

*Holidays*
We strongly recommend that you purchase items 1-2 weeks before the holiday you need them by. During holidays, processing times will be extended to 3-7 business days while delivery will normally take 2-7 days (this is a rough estimate, we are not responsible for carrier delays). If you need us to rush your order and ship it within 1-3 business days, it will be a $30 fee. 
PRE ORDERS:
Pre orders will take 1-4 weeks to ship, but please understand that this is merely a rough estimate as the time could be shorter or longer. We can guarantee that it will not take more than 8 weeks for pre orders to ship.

If you order pre order items along with in stock items, we have two options for you regarding shipping & delivery.

1. We can go ahead and ship your in stock items while we wait for your pre order items to become available, but you will have to pay an additional shipping fee for said pre order items. We will send you an invoice with the shipping fee, if it is not paid within 3 days then we will refund you 25% of the original pre order cost (not your entire order cost).

2. You can wait until pre order items are available and we will ship them with your in stock items. If this option is chosen, then you will only have to pay one shipping fee.

I will email you asking for your choice and wait for 7 days before canceling and refunding 50% of your entire order. To speed up the process, you can go ahead & email me (contact@beadazzledbymorgan.com) with your choice.
WHAT IS A RUSH FEE?:
A rush fee is an additional fee we charge when a customer requests that their order be completed in a shorter timeframe. 

Our normal turnaround time for orders is 1-3 days, but there are certain circumstances where it will take us longer to complete an order. Custom orders, for example, may take up to 2 weeks to complete if there is a lot of bracelets and details we need to do. Holidays are also a great example as we extend our processing times to 3-7 days.

If you need your custom or holiday order in a rush, we charge a rush fee in order to compensate for work that we have to do in a very short period of time. The fee is $15 for custom orders and $30 for holiday orders. Although this is the standard amount, we have the right to increase this amount at any time as we get more details about your order. This fee can increase up to $50.

You must contact us before purchasing a rush fee so we can know all the details about your order as well as when you need your package by. After you contact us, we will then instruct you to order the rush fee along with your custom items. If your custom order is unique (i.e. if we need to purchase materials for it), then we will send you an invoice and you do not have to buy the rush fee separately as it will be included in the invoice total.

It is important to know that rush fees do not upgrade shipping. Your order will still be shipped based on the shipping method you select at checkout. We do not guarantee delivery times as that is solely based on the carrier, but we can guarantee that we will complete your order within the given timeframe.

Rush fees are not eligible for pre orders or refunds.
WHAT IS ROUTE PACKAGE PROTECTION?:
Package protection, also known as package insurance or shipping insurance, is a service which may reimburse customers whose packages were lost, stolen, and/or damaged in transit.

(Route) Package protection gives both the seller and customer peace of mind just in case something happens to go wrong with your package.
SHOULD I GET PACKAGE PROTECTION/INSURACE?:
Beadazzled By Morgan strongly recommends that buyers get package insurance as it will reimburse you in the event where your package gets lost, stolen, and/or damaged during transit.

Without package insurance, Beadazzled By Morgan sadly can not help you if your package happens to get lost, stolen, and/or damaged during transit since the insurance covers all of those events.
DELIVERIES:
All orders will be delivered via USPS, and they can take anywhere from 2-5 business days to deliver.

Orders over $50 will REQUIRE a signature for delivery. If you are not home to sign for your package, then USPS may attempt to deliver it again or leave a note on your door that states they're holding your package at your local post office. They will hold the package for 15 days before returning it to me, and a $5 re-shipping fee will be required for reshipment. This reshipment fee can be found on the "All Products" and "Add Ons" collection pages.

PLEASE NOTE that Beadazzled By Morgan is not responsible for carrier delays, lost and/or stolen packages, or items damaged during transit unless your package is covered with Route Package Protection, which can be purchased at checkout.

To start a case, please email us at contact@beadazzledbymorgan.com
INCORRECT ADDRESS:
Please make sure the address is correct for your order as Beadazzled By Morgan is not responsible for packages sent to incorrect addresses, and can not offer free reshipment due to an incorrect address.

If you notice your address was entered incorrectly, PLEASE contact us as soon as possible (max 48 hours) so we can print a new shipping label for you. PLEASE NOTE this can only be done if the package has not been sent to USPS yet. If the package has already been sent, we sadly cannot adjust the label for you as it is out of our possession.

If a package gets returned back to us due to an incorrect address, a $5 re-shipping fee will be required for reshipment. This reshipment fee can be found on the "All Products" and "Add Ons" collection pages. You can also use the search bar to find it.

If your package gets sent back to us and you would like reshipment, please email us at contact@beadazzledbymorgan.com

Please note that refunds are not eligible for orders that get delivered to the wrong address as these situations are out of our control. Per Beadazzled By Morgan's policy, we only issue refunds if a mistake is made on behalf of the company or if your package gets lost, damaged, or stolen.
MY PACKAGE GOT RETURNED TO YOU, WHAT'S NEXT?:
If your package gets returned to us due to an incorrect address, unsuccessful delivery/failure to sign, or any other unforeseen circumstances, you will have to pay a reshipment free which is normally $5.

We will email you regarding the return, then hold your package for 7 days. If we do not hear from you within 7 days, the items will be put back into inventory and will no longer be reshipped to you. You will have to order again for shipment.

Our email is contact@beadazzledbymorgan.com 

To ensure our emails reach your inbox, please consider adding us to your contacts list.

Please note that refunds are not eligible for packages that get returned to us as these situations are out of our control. Per Beadazzled By Morgan's policy, we only issue refunds if a mistake is made on behalf of the company or if your package gets lost, damaged, or stolen.
RETURN, REFUND, AND CANCELLATION POLICY:
Beadazzled By Morgan does not allow refunds, returns/exchanges, or cancellations unless a mistake is made on behalf of the company (I.e. if items were not included in the package/the wrong product was sent) or if your order was lost, stolen, or damaged.

If your order is not covered with Route Package Protection, it will not be eligible for refunds or returns/exchanges in the events where your package is lost, stolen, or damaged. 

All damaged orders must be reported within 24 hours of when the package was marked delivered and sent back to us within 3 days for a refund or replacement. Extensions will not be allowed and you are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Shipping costs are not refundable under any circumstances.

Items sent back to us without contacting us first will not be accepted.

To start a case, please email us at contact@beadazzledbymorgan.com
NON-RETURNABLE/REFUNDABLE ITEMS & SITUATIONS:
The following items cannot be returned, exchanged or refunded:

Items that are on sale, on clearance or have been marked down

Item(s) that you accidentally purchased

Vendors Lists

Rush Fees

The following situations cannot be refunded:

Orders that are not covered by package protection.

Accidental order (since you have to agree to our policy before ordering, it is impossible to accidentally place an order).

Buyers remorse.

Incorrect addresses/delivery barriers.

Packages that get returned to us.

Failure to sign for your package.
WHAT IF I ORDERED THE WRONG PRODUCT?:
Per our policy, we only allow cancellations, returns/exchanges, or refunds if a mistake is made on behalf of the company or if your order was lost, stolen, or damaged during transit.

Because of this policy, you sadly cannot cancel your order, return the wrong product, or receive a refund for ordering the wrong product.

Beadazzled By Morgan strongly advises that you look over your entire order before purchasing to ensure you receive everything you wanted, and delete any products that you may have accidentally added to your cart.
SIZE CHART:
Beadazzled By Morgan offers bracelets in multiple sizes.

SIZE CHART:
XS = 5.0 - 5.5 inches
Small = 5.5 - 6.0 inches
Medium = 6.0 - 6.5 inches
Large = 6.5 - 7.0 inches
XL = 7.0 - 7.5 inches
XXL = 7.5+

DETAILED SIZE CHART:
0-6 months = 4-4.5 inches
6-12 months = 4.5-5 inches
1-4 years = 5-5.5 inches
4-7 years = 5.5-6 inches
7-10 = 6-6.5 inches
10 and older = 6.5-7 inches
The average wrist size for teens and women is 6.5-7 inches.

Please email me if you would like a size that is not in the menu or if you need any help with sizing. I will be more than happy to assist you.

Email: contact@beadazzledbymorgan.com
HOW TO MEASURE WRIST:
Using a flexible tape measure, wrap it around your wrist.

If you do not have a tape measure, you can use a piece of string, then measure the string with a ruler.

Add 1/2 inch to your measurement for a loose fit, and subtract 1/2 inch for a tight fit.
ARE THERE RETURNS OR REFUNDS FOR CUSTOM SIZES?:
Beadazzled By Morgan does not allow returns/exchanges or refunds for bracelets that have been upsized or downsized as we will not be able to resell it.

Creating a custom-sized bracelet is unique since we have to either take off or add beads onto a certain length of string and since most bracelets we sell are only available in limited quantities, we normally only have limited materials. Meaning we will not be able to create our standard 6.5 sized bracelets with the beads from your 5.5 inch bracelets as we would not have enough beads.

We apologize for any inconveniences this may cause and we thank you for your understanding.
DO YOU OFFER CUSTOMIZATIONS?:
Beadazzled By Morgan definitely offers customizations! We absolutely love doing custom orders, and everything on our website is 100% customizable!

If you would like a custom bracelet, all you have to do is send us an email (contact@beadazzledbymorgan.com), and we'll work together on creating the perfect personalized bracelet for you! We can even throw in some suggestions if you'd like, just let us know.

In the email we will ask you to send us your full name, address, phone number, and as much detail as possible for your bracelet. You can even send us pictures of what you have in mind.

It is important to note that we do not offer charms on our website, but if you are interested in making a bracelet with charms then we most certainly can but 50% of the price of the charms will be included in the invoice. (e.g. If the charms costs $10 for me to purchase, you will pay $5)

(UPDATE 08/25/23 ↑: We now sell charms! But if you aren't interested in making a charm bracelets with the ones we have, you can send me pictures of the charms you would like for your bracelet and I'll gladly purchase them!)
CUSTOM ORDERS (IMPORTANT):
Custom orders may take about 3-7 days to ship depending on the quantity of bracelets, materials, special requests, how communicative we both are, and et cetera. If you need your order rushed and completed in 1-3 days instead of 3-7, we do charge a $15 rush fee that may be increased up to $50 depending on how much work needs to be completed. i.e. If your order requires 30 bracelets with wording & charms, the rush fee will most likely be $50. 

After we gather all the needed information about what you're looking for and when, we will send you an invoice (must be paid within 2 hours for rush orders, 24 hours if materials have to be purchased & 3 days for standard orders) then begin working on your order as soon as payment is received. 

We will then send you a picture of your order once it's finished. If you confirm that everything looks great, we will go ahead and ship your order. But if you want us to tweak your design, we certainly can but please note it will take 1-5 more days depending on the quantity of bracelets and what you want us to redesign. If we do not hear from you once we send the picture, we will send it again the next day before shipping out the order. Refunds, exchanges or returns are not allowed, so please make sure to respond to our emails containing the picture. *By default, we do not send pictures for rush orders as they will be shipped immediately after completion so they can reach you asap. You can request a picture, but please note it may delay shipping times and we will not be responsible for delays due to the buyer not approving the picture*

By not approving the picture, you acknowledge that you are solely responsible for ensuring the accuracy of the provided specifications, including but not limited to design, spelling, grammar, color, and other details. We will not be held liable for any errors or discrepancies that may occur in the final product if the picture was not approved in our emails. We have the right to exercise our artistic freedom and professional judgment unless the picture is confirmed by the customer.

Custom orders do not take more than 2 weeks to complete, and we reserve the right to cancel any order (or request) that we feel is too complex and you will be refunded 50% of your order total (or 25% if we had to purchase materials).
ARE THERE RETURNS OR REFUNDS FOR CUSTOM BRACELETS?:
Beadazzled By Morgan does not allow refunds, returns, or exchanges for custom bracelets as they are specifically made FOR you, BY you.

Custom bracelets are only eligible for refunds, returns, or exchanges if the error is on our end. For example, if we misspell your name or use the wrong bead color.

Beadazzled By Morgan is not responsible for custom bracelets that were damaged in transit, or lost and/or stolen. But as always, we will try our best to work with you to find a solution that will leave both parties satisfied.

PLEASE NOTE that we can only help you if you have bought insurance at checkout.

To start a case, please email us at contact@beadazzledbymorgan.com
HOW DO I CARE FOR MY BRACELET?:
Keep bracelets away from water, perfumes, oils, lotions, hand sanitizers, and any harsh chemicals. These things can damage and fade the beads.

Take bracelets off while showering, swimming, exercising, and sleeping.

Roll your bracelets over your hand and onto your wrist. This will prevent the elastic string from stretching.

Although Beadazzled By Morgan uses high quality materials and trusts their products durability & stability, you should still treat your bracelet gently and with special care as some materials can be extremely fragile.

We want nothing more than for your bracelets to last you a lifetime.
HOW ARE YOUR BRACELETS MADE?:
Our products are made with high quality beads from wholesale retailers from the United States and overseas. We then string the beads onto our BBM strong & stretchy elastic string. Most times we use glue to tie the knot for extra protection, but not always as our string is very durable.

Our products are 100% handmade with love and care.
WHY IS THE COLOR OF MY BRACELET SLIGHTLY DIFFERENT THAN THE PHOTOS?:
We try our best to ensure the color of your bracelets are accurate to the listing photos, but many things influence a slight color difference.

  • Devices/Monitor Settings
  • Photographic Lighting
  • Eyesight
  • Our Vendors (dye lot variations)

Because of these reasons, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Beadazzled By Morgan will not accept responsibility for any color differences. By purchasing from Beadazzled By Morgan, you agree to the small risk that there will be a slight color variation between the actual color and design, and the representation on our website. In addition, please be aware that colors often vary between manufacturers and vendors, and we have no control of that.

Returns, exchanges, and refunds are not eligible due to customer dissatisfaction with the color. 
DIGITAL DOWNLOADS:
All digital items are FINAL SALE. Once you have purchased the item, you can not and will not be refunded.

If you enter the wrong email at checkout and do not receive the digital item, you will have to repurchase it. You will not be refunded for entering the wrong email, or no email at all.

If you have problems accessing your file, please email us at contact@beadazzledbymorgan.com
REGARDING ORDERS:
I take pictures and videos of all packages before they are sent out to ensure the address on the shipping label is correct, all items are included, and the condition of the items and bubble mailer/box are undamaged. I also keep all USPS receipts and tracking numbers, and I track orders almost daily to ensure they are on the right route so you can receive your package as soon as possible. I do this to protect myself and my business due to potential fraudulent activity/claims.

If you start a case with Beadazzled By Morgan and it turns out to be a false claim then you will no longer be able to shop with us. Fraudulent claims are very harmful to small businesses, so please be honest and truthful when shopping with Beadazzled By Morgan, thank you.
CONTACT US:
If you need to contact me regarding an order, please message me via Tiktok, Facebook, or email. Email will be my main source of communication as I check my emails often. I will try my best to reply to all messages within 24 hours, but please keep in mind it may take up to 48 hours.

Tiktok & Facebook: @beadazzledbymorgan
Emails: beadazzledbymorgan@gmail.com
contact@beadazzledbymorgan.com (main)

Please contact ONE email at a time, emailing both with the same concern will push down your message.

All About Route Package Protection

WHAT IS ROUTE?:
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click.
WHY DO I NEED ROUTE PACKAGE PROTECTION?:
Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and Beadazzled By Morgan.
DO I HAVE TO PAY FOR ROUTE PACKAGE PROTECTION?:
You do not have to pay for Route Package Protection, although it will be automatically filled at checkout.

You will be given the option to remove this and decline coverage.
ARE THERE SITUATIONS NOT COVERED BY THE PACKAGE INSURANCE?:
Yes, below are situations that are not covered:

Invalid address or delivery barriers:
If a carrier cannot deliver your package due to an incorrect address or other unexpected delivery barriers, the package will be returned to Beadazzled By Morgan. Since it was returned to us, the package is not considered lost therefore Route does not cover this.

If a package gets returned back to us due to an incorrect address, a $5 re-shipping fee will be required for reshipment. This reshipment fee can be found on the "All Products" and "Add Ons" collection pages.

If your package gets sent back to us and you would like reshipment, please email us at contact@beadazzledbymorgan.com

Packages labeled "return to sender":
Route does not cover packages labeled return to sender because the order has been sent back to the retailer (Beadazzled By Morgan). Items are returned to sender when you provide an invalid or undeliverable address or refuses a delivery.

Orders marked as unfulfilled or unshipped:
If your order is marked as unfulfilled or unshipped it is because Beadazzled By Morgan hasn't gotten around to packaging & shipping your order yet. Route does not control how quickly we ship your order. Route Package Protection is not yet in action until the order is shipped.

Order issue filed too soon:
If you file an order issue the same day that the package was marked as delivered, at our discretion Route may ask that you wait 5 business days. Sometimes carriers prematurely mark packages as delivered while it is still in transit.
HOW AND WHEN TO FILE AN ORDER ISSUE:
How to File an Order Issue
1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)
2. Enter your email and order number, click next
3. Select the items you would like to file for, as well as the order issue type:
  • Where’s my package?
If you select this option, you will be given a tracking update, and will have the option to “report an issue” if needed
  • Damaged
  • Issue unrelated to lost or stolen
4. When selecting “report an issue” you are given four options:
  • Lost
  • Stolen
  • Damaged
  • Issue unrelated to lost, stolen, or damaged
5. After selecting the type that best represents your situation, you will be asked to fill out more details
6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference.
7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!

When to File an Order Issue
All issues are eligible to file within 30 days from the order date, or 30 from the first tracking checkpoint if there is a tracking number available.
DEADLINES TO REPORT AN ORDER ISSUE:
All issues are eligible to file within 30 days from the order date, or 30 days from the first tracking checkpoint if there is a tracking number available.

However ensure you report an issue within the respective deadlines:
  • Damaged: Within 24 hours of when the package was marked delivered
  • Lost: Between 7* and 30 days from the last tracking update
  • Estimated Delivery Date: On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.
  • Stolen: Between 5* and 15 days of when the package was marked delivered.

*Route requires these wait to file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
LOST:
An item is considered lost if it never is reported as delivered.

  • This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

Order issues are considered "lost" after 7 days without a tracking status update and must be filed no later than 30 days from the last update.

On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.
DAMAGED ORDERS:
If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 24 hours from the date it was marked as delivered. 
WHAT TYPE OF DAMAGED IS COVERED?:
Covered - Broken:
A broken/damaged product is unusable. This can include items that are clearly fractured, shattered, bent (if not bendable), crushed, etc. 

Not Covered - Cosmetic Damage:
If your item is shipped with cosmetic damage, it is the responsibility of Beadazzled By Morgan. Cosmetic damage includes any noticeable damage to the item that does not affect its overall function. This may include, but is not limited to, dents, scratches, nicks, or chips. 
STOLEN PACKAGE:
Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
WHAT IF THE ORDERED IS MARKED AS DELIVERED BUT IS NOWHERE TO BE FOUND?:
If you live in an apartment complex, you might have:
  • a mail hub where the mailman delivers all mail
  • a single-family home where the order may have been placed on the front step
  • the mailman delivered the item to the wrong house.

Depending on the situation, you may need to file a police report with your local police department. 

PLEASE NOTE: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felon.
HOW TO FILE A POLICE REPORT:
Route may require a valid police report when the customer’s package is marked as delivered and not received.

Police reports can be made over the phone, in-person, and, in some cases, online with their local police department.

Below are some simple steps to help you get started:
  1. Research your local police station (a quick Google search usually does the trick!)
  2. Call the station's main non-emergency phone number
  3. Let the station know you need to file a report on a stolen package for the company protecting your package
  4. Ask if you can do it online, over the phone, or need to go in person. Every precinct is different!
  5. File the report. Common details required include:
  • Name of Retailer
  • Date of Order
  • Date of Delivery
  • Name of Carrier
  • Where the Package was Left
  • Package Value

     6. Be sure to include the reference/case number in your issue when filing. If you've already been conversing with a Route specialist, you can also send them the reference/case number or a copy of the full report.

How to Start a Case

PLEASE READ BEFORE STARTING A CASE:
I take pictures and videos of all packages before they are sent out to ensure the address on the shipping label is correct, all items are included, and the condition of the items and bubble mailer/box are undamaged. I also keep all USPS receipts and tracking numbers, and I track orders almost daily to ensure they are on the right route so you can receive your package as soon as possible. I do this to protect myself and my business due to potential fraudulent activity/claims.

If you start a case with Beadazzled By Morgan and it turns out to be a false claim then you will no longer be able to shop with us. Fraudulent claims are very harmful to small businesses, so please be honest and truthful when shopping with Beadazzled By Morgan, thank you.
HOW CAN I START A CASE?:
You may start a case with Beadazzled By Morgan if
1. Your order never arrived/was lost.
2. Your order was stolen.
3. Your order was damaged during transit.
4. The wrong item(s) were sent.
5. Item(s) were missing from the package.

To start a case, please email me at contact@beadazzledbymorgan.com OR go to the Contact page. There you can enter your name, email address and situation.

PLEASE NOTE that we can only help you if you bought insurance.

Cases can not be started or solved via social media. During a case, you will have to send proof of what you received, damaged items and box/mailer, and what is missing from your order.

Please know that you can be fined, imprisoned, or both for filing a false claim.
DO I HAVE TO CONTACT YOU TO START A CASE ON MY BEHALF?:
No, you do not have to contact Beadazzled By Morgan to start a case with USPS and/or Route on your behalf. But we would highly appreciate it if you contact us regarding your order BEFORE starting a case with USPS and/or Route as they are simply a last resort. We pride ourselves on great customer service and would love to assist you on any issues with your order.

If you plan on contacting USPS and/or Route, you can do so at https://www.usps.com/help/claims.htm

They may ask for your order details, name, pictures of damaged items, and proof of a police report if you are claiming that your package was stolen. These are just examples of information you may need to provide. You may need to supply them with more or less information, as it depends solely on the issue that you are reporting.

If you need help with anything, please do not hesitate to let us know. We are more than happy to help, just contact us at contact@beadazzledbymorgan.com
FOR MISSING OR WRONG ITEMS:
After enough evidence is gathered, I will replace your items free of charge. The only thing I will need from you is an address for reshipment. 

PLEASE NOTE that Beadazzled By Morgan checks all packages before shipment, and we take pictures of all orders as well. If you are missing items in your package, it MAY have been due to USPS. But understand that we will have evidence to back our claims that we have successfully fulfilled your order, so please know that you can be fined, imprisoned, or both for filing a false claim that you were missing items. Your false claim could hurt our business, USPS, and yourself as well. 

Please be truthful while shopping with Beadazzled By Morgan, thank you.
FOR PACKAGES THAT WERE LOST/NEVER ARRIVED:
After enough evidence is gathered, I will file a claim with USPS and/or Route. 

If USPS/Route approves the claim, you can choose to receive a refund (minus shipping costs) OR a replacement. Please understand that you may not choose both options.

If USPS/Route declines the claim due to fraudulent activity or lack of evidence, I can not refund or replace your items.

Please email us at contact@beadazzledbymorgan.com for a refund or reshipment. Please make sure to label the email clearly, and add in order details, your name, and address.
FOR PACKAGES THAT WERE STOLEN:
If you are claiming that your package was stolen, you will NEED to provide us with a valid police report stating the incident. Stolen claims without a police report will not be accepted.

Once we confirm your police report with your local police station, I will file a claim with USPS and/or Route. 

If USPS/Route approves the claim, you can choose to receive a refund (minus shipping costs) OR a replacement. Please understand that you may not choose both options.

If USPS/Route declines the claim due to fraudulent activity or lack of evidence, I can not refund or replace your items.

PLEASE NOTE: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felon.

Please email us at contact@beadazzledbymorgan.com for a refund or reshipment. Please make sure to label the email clearly, and add in order details, your name, and address.
FOR PACKAGES THAT WERE DAMAGED:
If your order was damaged, I will need pictures of the items and of the bubble mailer/box. After analyzing the evidence, I will decline or accept your claim. I will then contact USPS and/or Route and file a claim on your behalf.

If accepted, you will need to send back the original items for a refund or a replacement and you are responsible for return shipping costs. After I receive the package, I will email you asking if you would like a refund or replacement. To speed up the process, you can go ahead & email me at contact@beadazzledbymorgan.com with your choice.

You will receive either a (full or partial) refund depending on what the issue was (e.g. if one of your items were damaged, you will receive a partial refund for that ONE item) or a replacement.

Please understand that you may not choose both a refund and a replacement, and please note that shipping costs will not be refunded under any circumstances.

If Beadazzled By Morgan, Route, or USPS declines your claim due to fraudulent activity or lack of evidence, I can not refund or replace your items.

Please email us at contact@beadazzledbymorgan.com for a refund or reshipment. Please make sure to label the email clearly, and add in order details, your name, and address.
FOR DAMAGED BRACELETS:
When choosing a replacement, please note that sometimes the bracelet you initially ordered will be out of stock as we make bracelets in limited quantities. If this happens to be the case for you, we will offer you the choice to pick another bracelet instead. 

You may not choose any custom (handmade to order) bracelets for your replacement and this includes custom sizes.
*this statement does not apply to those who ordered a custom bracelet. if you ordered a custom bracelet and it arrived damaged, you will receive another custom bracelet*

You may not choose any clay bracelets, wholesale beads or supplies for a replacement UNLESS you originally ordered said items. Your replacement must relate to the original item AND cost. 

If your glass bead bracelet was $3.50, your replacement must be $3.50 as well. You may go lower if you choose (we will not refund the difference), but you may not go higher.

Your replacement has to relate to the original item. A glass bead bracelet will be replaced with another glass bead bracelet, wholesale beads will be replaced with wholesale beads, supplies with supplies and so on.
FOR DAMAGED SUPPLIES:
Clear storage trays are not eligible to be replaced. If they get damaged in transit, we will only issue a refund. You will be free to reorder.
WHAT CAN I NOT CHOOSE FOR A REPLACEMENT?:
Your replacement has to relate to the original item. A glass bead bracelet will be replaced with another glass bead bracelet, wholesale beads will be replaced with wholesale beads, supplies with supplies and so on.

Vendors list are not eligible to be chosen for a replacement for ANY item under ANY circumstance.

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